Payment Policy

Definitions
“Paterson’s Funeral Services” means Patersons Funeral Services (2013) Limited or any employees, agents or duly authorised representatives.

“Agreement” means the supply of funeral services to the Customer in accordance with the Funeral Services Agreement.

“Customer” means the Customer named in the Funeral Services Agreement, and if more than one, their liability shall be equal over the entire debt.

“Deceased” means the deceased person named in the Funeral Services Agreement.

“Funeral” means the ceremony and all other matters associated with the burial or cremation of the Deceased.

“Services” means all services, advice and attendances provided by Paterson’s Funeral Services to the Customer in respect of the Funeral for the Deceased.

“Disbursements” means all expenses and sums payable to third parties in connection with the Funeral for the Deceased other than any sums due to Paterson’s Funeral Services for providing the Services.

Acceptance
By signing the Funeral Services Agreement the customer agrees to the terms of this agreement.

Services
Paterson’s Funeral Services agrees to provide the services outlined in the quotation provided in the agreed timeframe.

The Customer has the right to make changes to the services provided. Paterson’s Funeral Services must agree to any changes to the contract in writing. In the event that an item of service is not able to be provided, that cost will be removed from the quote.

Collection & Use of Information
The Customer authorises Paterson’s Funeral Services to collect, retain, use and disclose any personal information about the Customer, for the purpose of assessing the Customer’s credit worthiness, providing the Services, and enforcing any rights under this agreement.

You can view our full privacy policy on our website www.patersonsfuneralservices.co.nz/privacy-policy.

If the Customer’s assessed credit worthiness is unsatisfactory, then Paterson’s Funeral Services may, in its sole discretion, withhold all further Services until further arrangements have been agreed with the Customer.

Payment
Customers must pay the quoted price by the due date stated on the invoice. Prices include GST. Interest may be charged on any amount still owing eight (8) weeks after the funeral date at the rate of 12% per annum or 1% per calendar month or part month.

An Account Recovery fee of $500 including GST shall be payable by the Customer if payment is not made by the due date. This amount may be waived if Paterson’s Funeral Services have agreed in writing to a payment plan acceptable to Paterson’s Funeral Services.

Any legal costs (including solicitor’s fees and disbursements) or debt collection agency fees incurred by Paterson’s Funeral Services in the enforcement of any rights, contained in this Agreement shall be paid by the Customer.

Payment of the invoice remains the responsibility of the Customer regardless of any funds expected from the granting of probate, from Government Departments or payment of any insurance claim.

You can view our debt recovery policy on our website www.patersonsfuneralservices.co.nz/payment-policy/

Cancellation
Paterson’s Funeral Services agrees to provide the Services as stated in this Agreement.

In the event the Customer gives notice to cancel the Agreement before Paterson’s Funeral Services has completed the Funeral for the Deceased, then Paterson’s Funeral Services may invoice the Customer for all Services and/or Disbursements supplied to the Customer up to and including the date of cancellation.

Return of Ashes

The Funeral Account

Every funeral invoice from Paterson’s Funeral Services (2013) Ltd is individualised. It will generally include professional service fees, mortuary services, vehicle transfers and a casket. Other items may be included and will be itemised such as crematorium and cemetery fees, ashes and memorial fees, doctor’s fees, newspaper notices, flowers, printing, catering, a death certificate, gratuities and donations, multimedia, and audio-visual, and monumental options.

Our Professional Service Fee

When Paterson’s Funeral Services is engaged by a family to arrange and conduct a funeral service, we charge a professional service fee. This is a fixed charge for engaging our company and reflects the overall amenities, guidance, and expertise that we provide. Depending on individual needs these services may vary from family to family. The fee covers and makes available to the family all of Paterson’s Funeral Service resources, professional guidance, our time, and availability whenever needed.

Some families may choose to arrange various elements of the funeral themselves. In this case our team does not relinquish any responsibility and will always follow up with any given provider to ensure that items or services are delivered correctly and on time. This means that the overall quality of the funeral experience remains our priority, underpinning our primary role to ensure that all aspects meet or exceed your expectations.

Our Price Guarantee

A quote is provided for every funeral. We provide you a written quote of the funeral that you have arranged with your funeral director. Price transparency is important, and this quote is our price guarantee, no hidden costs. Simply stated, if you request no variations to the funeral arrangement the quoted price which includes GST is what you will pay. If you change your requirements the price will also change.

Payment for the Funeral

Payment of the funeral will be made by you, the person(s) who has signed the Funeral Services Agreement. The price to pay includes GST and will be invoiced to you 14 days following the date of the funeral, and payment is due approximately four weeks from the date of the funeral. The due date will be shown on the invoice.

Your account can be paid via Internet Banking, Eftpos, or by Credit Card. If paying by credit card a credit card fee of 1.7% including GST will apply.

In some circumstances, Paterson’s Funeral Services may request a deposit or full payment prior to any funeral arrangements being completed.

If Paterson’s Funeral Services does not receive payment by the due date an Account Recovery fee of $500 including GST may be applied. You will receive an updated account statement confirming the charge of the Account Recovery fee.

If the account remains unpaid in full at eight weeks from the date of the funeral, an interest rate of 12% per annum or 1% per month may be charged on your unpaid debt. At this time your debt may be passed on to our debt collection agency Funeral Debt Recovery Ltd, and interest charges will continue.

If legal action is required to recover your debt you may be charged any legal costs (including solicitor’s fees and disbursements) or debt collection agency costs.

Financial Assistance

Paterson’s Funeral Services offers a full range of services to accommodate most budgets. Please ring us to discuss your specific requirements. We can advise on the range of assistance available for families requiring help with funeral costs. Assistance and advice can be given on the closing of bank accounts and applications for funeral grants from Work and Income and the Accident Compensation Corporation.

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Our Services
Prepaid Funerals
Privacy Policy
Payment Policy
Terms & Conditions
Contact Us

Our Services
Prepaid Funerals
Privacy Policy
Payment Policy
Terms & Conditions
Contact Us

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